Privacy and POPIA Policy
Effective Date: June 2026
Last Updated: June 2026
Your privacy matters to us. This policy explains what personal information Pinnacle Protection Enterprises collects when you visit our website, place an order, or contact us, how we use it, and how we protect it. We process your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. Online payments are handled securely through Peach Payments. We do not store your card details. If you have any questions or wish to exercise your rights under POPIA, you can contact our Information Officer directly using the details in Section 18.
- Introduction
Pinnacle Protection Enterprises (Pty) Ltd (“Pinnacle PPE”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Promotion of Access to Information Act, 2 of 2000 (PAIA), the Consumer Protection Act, 68 of 2008 (CPA), and any other applicable laws.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you:
- Visit our website
- Purchase products from us
- Apply for credit facilities
- Request quotations
- Register for an account
- Subscribe to marketing communications
- Contact us for support or enquiries
- Engage with us through social media or other communication channels
By using our website and services, you acknowledge and consent to the processing of your personal information as described in this Policy.
- Who We Are
Pinnacle Protection Enterprises (Pty) Ltd
62 Trump Street
Selby
Johannesburg
2001
South Africa
Telephone: +27 (0) 11 493 9511
Email: info@pinnacleppe.com
Website: www.pinnacleppe.com
- Personal Information We Collect
Depending on the nature of our relationship with you, we may collect the following information.
3.1 Customer Information
- Full name
- Company name
- Registration number
- VAT number
- Identity number (where legally required)
- Email address
- Telephone number
- Delivery address
- Billing address
3.2 Transaction Information
- Quotations requested
- Products purchased
- Order history
- Delivery records
- Returns and warranty claims
- Payment confirmations
3.3 Credit Application Information
Where customers apply for trade credit facilities, we may collect:
- Company registration documents
- Financial information
- Trade references
- Banking information
- Credit bureau information
- Director or authorised representative details
3.4 Website Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookie data
- Pages visited
- Referring websites
- How We Collect Personal Information
We collect personal information:
- Directly from you
- Through our website forms
- Through online purchases
- Through account registrations
- Through credit applications
- Through customer support interactions
- Through social media interactions
- From publicly available sources
- From credit bureaus and trade references where authorised
- From service providers acting on our behalf
- Purposes for Processing Personal Information
We process personal information for the following purposes:
- Processing and fulfilling orders
- Delivering products
- Managing customer accounts
- Providing quotations
- Managing returns and warranty claims
- Providing customer support
- Processing payments
- Conducting credit assessments
- Preventing fraud and unlawful activities
- Complying with legal and regulatory obligations
- Managing supplier relationships
- Improving our products and services
- Conducting internal reporting and analytics
- Sending marketing communications where permitted by law
- Payment Processing
Pinnacle PPE uses authorised third-party payment service providers to process online payments securely.
Online payments are processed through Peach Payments, a secure South African payment gateway that complies with applicable payment security standards, including PCI-DSS requirements.
When making payment through our website, your payment information is transmitted directly to Peach Payments through secure encrypted connections. Pinnacle PPE does not store, retain, or have access to customers’ full credit card or debit card details.
Payment processors may collect and process personal information necessary to facilitate transactions, prevent fraud, comply with legal obligations, and provide payment-related services.
Customers are encouraged to review Peach Payments’ Privacy Policy for further information regarding the processing of payment information.
- Marketing Communications
Where permitted by law, we may send information regarding:
- Product updates
- Promotions
- Special offers
- Industry information
- Company news
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your communication preferences
Opting out of marketing communications will not affect transactional communications relating to orders, deliveries, invoices, or account administration.
- Disclosure of Personal Information
We may disclose personal information to:
- Delivery and logistics providers
- Payment service providers
- Credit bureaux and credit assessment agencies
- Trade reference providers
- Information technology service providers
- Website hosting providers
- Auditors and professional advisers
- Regulatory authorities
- Law enforcement agencies
- Courts and tribunals where required by law
All service providers processing personal information on our behalf are required to implement appropriate safeguards and confidentiality measures.
- International Data Transfers
Certain service providers used by Pinnacle PPE may store or process personal information outside South Africa. Where personal information is transferred outside South Africa, we will ensure that appropriate contractual, technical, and organisational safeguards are in place and that such transfers comply with POPIA.
- Data Retention
We retain personal information only for as long as:
- Required to fulfil the purpose for which it was collected
- Required by law
- Necessary to protect our legal interests
- Required for tax, accounting, audit, or regulatory purposes
When personal information is no longer required, it will be securely deleted, destroyed, or de-identified.
- Information Security
Pinnacle PPE implements reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure, misuse, alteration, and destruction.
These measures include:
- Secure networks
- Access controls
- Password protection
- Employee confidentiality obligations
- Regular security reviews
- Secure backup procedures
- Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, enhance website functionality, and support marketing activities.
We use the following technologies:
Google Analytics 4 – to understand how visitors use our website and to improve website performance and customer experience.
Google Ads – to measure advertising effectiveness and provide relevant advertising to users who have previously visited our website.
Meta (Facebook) Pixel – to analyse advertising performance, improve marketing campaigns, and provide more relevant advertising across Meta platforms.
These technologies may collect information including:
- IP address
- Browser type and version
- Device information
- Website pages visited
- Time spent on pages
- Referring websites
- General geographic location
- Online interactions with advertisements
The information collected is generally aggregated and used for analytical, statistical, marketing, and website optimisation purposes.
Some cookies are essential for the operation of the website and cannot be disabled. Other cookies, including analytics and marketing cookies, may be managed through your browser settings or through our website cookie consent banner.
By continuing to use our website after accepting cookies, you consent to the use of cookies and similar technologies as described in this Policy. You may withdraw your consent or adjust your cookie preferences at any time through your browser settings or cookie management tools available on our website.
- Customer Accounts
Customers may create an online account on the Pinnacle PPE website to facilitate future purchases and manage their account information.
When registering an account, we may collect:
- Name and surname
- Company name (where applicable)
- Email address
- Telephone number
- Billing address
- Delivery address
- Account login credentials
- Order history
Account information is used to:
- Facilitate online purchases
- Process and track orders
- Manage customer preferences
- Improve customer service
- Maintain account security
Customers are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts. Pinnacle PPE reserves the right to suspend or terminate accounts where fraudulent, unlawful, or unauthorised activity is suspected.
- Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Object to processing
- Withdraw consent where processing is based on consent
- Restrict direct marketing communications
- Lodge a complaint with the Information Regulator
Requests may be submitted to our Information Officer. Contact details are provided in Section 18.
- Fraud Prevention
To protect both our customers and our business, we may use personal information to verify identities, validate transactions, detect suspicious activities, prevent fraud, and investigate potential misuse of our services.
- Third-Party Websites
Our website may contain links to third-party websites. Pinnacle PPE is not responsible for the privacy practices or content of such websites. We recommend that users review the privacy policies of any third-party websites they visit.
- Changes to This Policy
We reserve the right to amend this Privacy Policy from time to time. The latest version will always be available on our website and will indicate the effective date of the revision.
- Information Officer
Name: Shibu Senamela
Email: shibum@pinnacleppe.com
Telephone: 011 493 9511
Physical Address:
62 Trump Street
Selby
Johannesburg
2001
- Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email (complaints): complaints.IR@justice.gov.za
General enquiries: inforeg@justice.gov.za
Physical Address:
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
- Acceptance of This Policy
By accessing our website, creating an account, placing an order, submitting information to us, or otherwise engaging with Pinnacle PPE, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.